Cancellation & Refund Policy

1. Cancellations

Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.
To request a cancellation, please contact us at: support@elanwear.net

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2. Damaged or Defective Items

If you receive damaged or defective items, report the issue to our Customer Service team. Requests will be entertained once the merchant has verified the claim at their end.
This should be reported within 7 days of receipt of the product.
Contact us immediately at: support@elanwear.net

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3. Products Not as Expected

If the product received is not as shown on the site or does not meet your expectations, you must inform our Customer Service within 7 days of receiving the product.
The Customer Service Team will review your complaint and take an appropriate decision.
Reach out to us at: support@elanwear.net

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4. Products with Manufacturer Warranty

For products that come with a manufacturer warranty, please refer the issue directly to the manufacturer.
You can also contact our team for guidance at: support@elanwear.net

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by ELAN WEAR, it’ll take 3-5 days for the refund to be processed to the end customer.

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